Data Confidentiality and Privacy Policy

1. Confidentiality and Protection of Information

Nosooh Financial affirms that all personal information and data provided by the user through the Mihakk platform are considered confidential information, and are handled in accordance with the highest standards of protection and privacy applicable in the Kingdom of Saudi Arabia, and in compliance with the requirements of the Capital Market Authority (CMA) and the Personal Data Protection Law (PDPL).

This policy has been established to clarify our commitment to protecting the privacy of the data of Mihakk platform users. By using the platform, all of your information is subject to this policy; therefore, please read it carefully.

2. What Does This Policy Cover?

This policy covers the information that the Mihakk platform obtains and retains in its electronic systems, namely:

• The personal and financial information and data that you provide to us.
• Information that is collected automatically when you use the platform.
• Personal information that we obtain from external sources.

3. Personal Information You Provide to Us

This is data of an individual nature that you provide when using the Mihakk platform, which enables us to identify you and provide the service to you. Providing some of this data is a mandatory requirement under the regulations of the Capital Market Authority (CMA). It includes, without limitation:

1. Account data: When you create your account, we ask you for your name, mobile number, email address, and National ID or Iqama number.
2. Customer profile data (Know Your Customer, KYC): When you complete your profile, we request data about your financial situation, your investment experience and objectives, your risk tolerance, and regulatory declarations, in order to satisfy the requirements of the Capital Market Authority (CMA).
3. Strategy data: The strategies, rules and portfolios that you create and test on the platform, and the results of these tests.
4. Payment data: When you subscribe to one of the paid plans, we collect transaction information and payment details, which may be processed and stored through payment service providers or payment gateway companies.
5. Correspondence: When you contact customer service by phone, email or the announced communication channels, we collect information related to the communication and any data you provide during it.

4. Information Collected Automatically When You Use the Platform

This is information that your browser or device sends to our servers automatically, known as log data, and includes, without limitation:

1. Usage data: Such as the pages you visit, the tools you use, the tests you run, the time you spend on the platform, and your navigation paths between pages.
2. Location data: Such as the city or country associated with your Internet Protocol (IP) address. You can control the sharing of your device’s location through the device settings.
3. Device data: Such as the operating system type and version, the manufacturer, the browser type, the screen resolution, device identifiers, and IP address.
4. Cookies and similar technologies: We use them to understand how you interact with the platform, measure performance, and improve the services provided.

5. Personal Information from External Sources

This is information we obtain when you use the services of other entities, such as verifying your identity or filling in your data through the National Single Sign-On service (Nafath), or signing in through third-party services where available, whereby these entities authorise us to access your registration and profile data. Accordingly, you agree that the Mihakk platform may collect, store and use this information in accordance with this policy.

We are not responsible for how those parties use and share your information; therefore, please refer to their respective privacy policies.

6. Why Do We Use Your Personal Information?

We use your information to achieve various purposes, including, without limitation:

1. Opening and activating the account: To create your account, activate the free trial or subscription, and process payments.
2. Compliance with Know Your Customer (KYC) requirements: To verify your identity and satisfy the regulatory requirements of the Capital Market Authority (CMA).
3. Providing the testing service: To save your strategies and their test results and make them available to you when you sign in.
4. Customer service: To respond to your inquiries and provide assistance and technical support.
5. Communicating with you: To verify your account, send operational notifications such as trial expiry or subscription renewal, and periodic messages about offers related to the service.
6. Marketing activities: For analytical and statistical purposes serving promotion, marketing and advertising.
7. Improving our services: To analyse use of the platform and develop its tools and user experience.
8. Regulatory purposes: To handle and resolve disputes, enforce the terms and conditions, and respond to requests from the competent authorities.

7. With Whom Do We Share Your Data?

Service providers: We may engage entities from outside the company to support us in providing our services, including, without limitation:

• Entities that host the platform and applications and store data.
• Payment service and payment gateway providers.

Responding to regulatory requests: We may disclose your information to courts or governmental, regulatory or tax authorities, or any related parties, to the extent permitted by applicable laws and regulations.

Other than that, we will not share your personal information with any third party in any manner whatsoever except after obtaining your consent.

8. Information Security

We make continuous efforts to improve the protection of the information in our possession and to maintain the confidentiality of data. We have implemented standard security measures to protect information at all times, and strict policies that prevent unauthorised access to or use of user data, and we do not permit any unauthorised person or employee to process any information collected under this policy.

However, no method of electronic transmission or storage is 100% secure. In the event of any incident affecting your data, we will handle it and report it as required by applicable laws and regulations.

9. Amending and Updating Your Personal Data

You may review, correct and update some of the information you have provided at any time by signing in to your account and reviewing the account and profile settings. You may also request access to or correction of your information by contacting us, and we may need to verify your identity before carrying out your request.

10. Changes to This Policy

Nosooh Financial reserves the right to amend this policy from time to time, and we will notify you of any updates by publishing the new version with the date of the last update; therefore, please review it periodically.

11. Consent

By using the Mihakk platform, you consent to the collection, use and disclosure of your personal information in accordance with this policy. If you do not consent, please do not provide us with any of your personal information.

12. Contact Us

Email: info@nosooh.com · WhatsApp: +966920022491